FinancialForce PSA Tips

If you do nothing else in consulting, manage expectations well. If you're naturally a people-pleaser (most people in this business are), you'll want to tell your clients that you can do anything within virtually any time frame. We all want ...

June 2013 Inside Tech Services Written by:  Jodi Cicci   “I realize how valuable it is to have someone make a solid recommendation based on your specific requirements—and explain the alternatives in terms that make sense.” I recently changed mobile ...

Many of us know the cliché "All for One and One for All". It’s the team support spirit; everyone pitching in to support a common goal and having that goal benefit all who supported it. It’s also the basis for ...

  Originally published: Jan 2013 Inside Tech Services Written by:  Jodi Cicci For a consulting firm to be successful, it’s important to have a solid reputation—to be referenceable by all or a majority of your customers. Running a consulting firm ...

TSIA -- October 2012 Written by Jodi Cicci What I love about working with global companies is that you never know how global or independent the regional offices are until you work through their business processes. Nothing points this out ...

TSIA - August 2012 Written by: Jodi Cicci, President and CEO, TOP Step Consulting LLC When an employee leaves for another job opportunity, it may be difficult to fill the hole, especially if he or she is responsible for managing ...

New Year, New Resolutions, right?  One that I always put on my list is ‘keeping up with my workload and staying current with technology’.  I put them together since they really work together.  Anyone remember getting a TripTik from AAA ...

I’ve been traveling quite a bit lately for both customer and company promotion activities. You may not think this is odd, but TOP Step is a virtual company and we pride ourselves on being able to effectively communicate with our ...

Working in a virtual company, communication is very important to keep everyone on track, engaged in the business, and aware of tips and tricks of the trade. We don’t all get to see other in person often – more often ...

Communication I find is the key to change management, project management, team management, and operational management.  The cliché of ‘ignorance is bliss’ doesn’t apply in the real world of day to day business if you want to have reliable forecasting, ...