FinancialForce PSA Tips

The first day with a new project or consulting engagement can be nerve racking. It is the time when you are least in your element, not to mention it is also when your new colleagues are scrutinizing you the most. ...

Comedians and consultants actually have a lot in common, and not just that they both hate airports. A consultant has to see things as they are, even if it means delivering news a client doesn’t want to hear. Jerry Seinfeld’s ...

2013 was another year of tragedy and triumph and, as usual, we all witnessed loads of colossal public gaffes. Just like every other year. And for every Paula Dean, Lance Armstrong and other famous celebrity mishap, there was often an ...

I once had an extended, heated argument with a client over adding 20 accounts to their 2,000+ value chart of accounts. I spent some of both my credibility and the client’s goodwill during the discussion, and to what end? We ...

Or, "How I learned to stop worrying and love the fact that I'm busy." Sometimes it’s hard to help your clients keep things together without falling apart yourself. The more value you add, the more in demand you are, and ...

A client of mine came by a cubicle I was sharing with a junior consultant. The client said, “I’ll be gone for a couple of hours; I have a doctor’s appointment.” My cube-mate responded, “Oh…what’s wrong?” I knew we were ...

With few people to answer to, leaders are often the ones who need feedback the most, so delivering constructive criticism well can make you a true asset: It shows that you aren’t another passive drone, that you explore new ideas ...

As much as we would all like it, life does not stop while we are at work or away on business travel. As consultants, we often feel more connected to our clients than we do to the companies we work ...

If you've ever wondered why you bought a lousy vacuum cleaner from a door-to-door salesman, you understand the mysterious psychological power of being in person. Presence gives school plays Hollywood gravitas, fills stadium nosebleed sections and, in an age of ...

You thought you had a winning presentation…right up until that opening joke about HR dropped like the Berlin Wall. Now eyes are glazing over, smartphones appear out of nowhere and you begin to wonder if your audience is really just ...