Manage Expectations!
If you do nothing else in consulting, manage expectations well. If you’re naturally a people-pleaser (most people in this business are), you’ll want to tell your clients that you can…
Read MoreMaking (Worthwhile) Recommendations at the Right Time
I realize how valuable it is to have someone make a solid recommendation based on your specific requirements—and explain the alternatives in terms that make sense.
Read MoreThe Three Musketeers Had It Right
Many of us know the cliché “All for One and One for All”. It’s the team support spirit; everyone pitching in to support a common goal and having that goal…
Read MoreAre Your Customers Your Virtual Sales Team?
Running a consulting firm can be a challenge, because your assets (the consultants) are expensive. So how can a small consulting firm launch and survive in this economy? By consistently delivering on quality and heightening your referenceability, you will create a virtual sales team out of your customers.
Read MoreTop Three Items to Consider When Aligning Global Operations
How much should I align my offices to support a global business model within a PSA tool?
Read MoreAttrition: A Customer Relationship Opportunity
When an employee leaves for another job opportunity, it may be difficult to fill the hole, especially if he or she is responsible for managing a number of projects, initiatives, or engagements with your key customers. These projects will need a new team leader or manager…so how do you approach finding someone to fill those shoes?
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