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As a FinancialForce PSA partner, attending Dreamforce took on a whole new outlook for us at TOP Step Consulting. In the past, we had a ...

Over the past eight years over 1,500 professional services organizations (PSOs) have participated in the Service Performance Insight annual Professional Services Maturity™ Benchmark survey, and ...

The humble slide deck is a staple presentation method in virtually every consultant’s toolkit. Sadly, however, many professional slide presentations are so overdone that get ...

Body language has power, but it's most effective when natural and spontaneous. Unfortunately - thanks largely to the writings of amateurs - people repeatedly over-think ...

A few weeks ago in this blog, make-believe detective Sherlock Holmes got a shout out for his ability to spot every variable and predict any ...

A consultant knows a lot of secrets. You are likely to get a thorough peek behind the curtain - at salaries, marketing costs, budgeting, proposed ...

Thoroughly, effectively and memorably expressing ideas is important for consultants to succeed. Metaphors are linguistic forklifts. A powerfully crafted word picture can heft even the ...

Spoiler alert! Consultants are jacks of all trades who must Always Be Learning. So we learn from everything, even curled up with a bucket of ...

If consultants have to deliver like Jerry Seinfeld, sometimes they have to live like Jack Kerouac. Travel is a part of the gig, sometimes every ...

“Straw Man," not to be confused with the poor, brainless scarecrow in The Wizard of Oz, is a different kind of tool we consultants use. ...