It’s been a couple of weeks since my last blog, did anyone miss me?  The main problem was workload, as you could have guessed, but I was also taking steps…

For many years I worked in an office environment.  Driving into the office each day, you have to make the decision of fighting traffic or arriving super-early to avoid traffic,…

Average bill rate is one of the key metrics to managing your services organization.  With this metric, you can plan out revenue and staffing needs, measure your effectiveness of delivery,…

Change is never easy, especially to those everyday processes and actions that become patterns or habits in your life.  If someone moved the silverware drawer to the other side of…

Hello from England!  This week I’m visiting a few of my wonderful clients in London, England, which got me thinking about travel time policies.  Having worked for many organization including…