TOP Step Consulting Named 2019 Best-of-the-Best by SPI Research

TOP Step Consulting revealed as a top performing Professional Services Organization for a ninth year

Metairie, LA. March 5, 2019 – TOP Step Consulting, the leading provider for implementing and optimizing OpenAir, a professional services automation solution, has once again been recognized as “Best-of-the-Best” in the professional service industry in a benchmark survey conducted by independent research firm Service Performance Insight (SPI). This is the company’s ninth year being among those honored with the title. TOP Step Consulting specializes in improving business efficiency and productivity for Professional Services business operations through process improvement and implementation of professional services automation technology aligned to the organization’s business model.

The Best-of-the-Best professional services organizations excel across five critical service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations. The Best-of-the-Best recognition is significant because it measures PSOs not only on bottom line financial results such as profit margins but also on a breadth of leadership metrics to reveal exceptional, holistic performance. According to SPI’s PS Maturity™ Benchmark report, the top 30 firms out of 622 organizations who participated in the survey, outperformed their peers and the benchmark average with not only more reference customers, but also significantly higher profits and superior revenue and headcount growth. The Best-of-the-Best grew revenues by 14.5% compared to 9.4% for average firms. The report also revealed that top performers are far more likely to deliver projects on-time to satisfied clients than average firms. The Best-of-the-Best delivered 88.2% of their projects on time compared to 76.3% for average firms.

The “Best-of-the-Best” award is one of the highest honors in the professional services industry, due to the in-depth analysis of performance measures used to determine the top 5%. “We are honored to be recognized as one of the Best-of-the-Best Professional Services organizations,“ said Ronn Breaux, CEO of TOP Step Consulting. “Our number one priority is to provide each customer with an exceptional solution and enable them for continued success. This recognition is a testimony to the efforts and accomplishments of the entire TOP Step team.”

The annual benchmark from SPI Research draws on a database of over 3,560 PS organizations to provide an in-depth analysis of PS metrics and performance. For the 2019 report, 622 companies representing almost 400,000 consultants provided input.