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People won’t remember what you say.  People will remember how you make them feel. Jack Daniel’s knows this.  And whiskey was not involved. So, what are we doing writing about…

As consultants, we are hired as experts in our field. Our expertise may be technical, strategic, or process-oriented.  But no matter what, our clients expect us to know stuff.  Sometimes…

I once had the opportunity to spar (that is, “practice fight”) with a world-renowned master, champion martial artist.  I had 7 years of martial arts training, but this gentleman was…

Every company or work group has one or two superstars who can get away with ignoring administrative duties and breaking rules. These folks are so consistently brilliant with technology or…

Wherever consultants gather…airports, hotels, Starbucks…we often find ourselves sharing detailed, unfiltered stories about our jobs. This is natural human behavior. It’s also a really bad idea. Clients have a legitimate…

Bad news is only bad news when it is too late A consultant friend called not long ago to tell me her client was several weeks late on delivering some…